Privacy Policy
BC Pest Solutions Glasgow (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy—together with our Terms of Use and Cookie Policy—explains how we collect, use, store, and safeguard your information when you use our website, contact us, or engage our pest control services.
Data Controller
For the purposes of the UK General Data Protection Regulation (GDPR), the data controller is:
BC Pest Solutions Glasgow
Email: bcpestsolutionsglasgow@gmail.com
Phone: 07565043285
Address: 251 Ashkirk Dr, Bellahouston, Glasgow G52 1HS, UK
Registered in the United Kingdom
Information We Collect
We may collect and process the following types of personal information:
Enquiry & Contact Form Data
Information submitted through our website forms, WhatsApp, email, or phone (e.g., name, contact details, details about your pest issue).
Service & Appointment Information
Details required to carry out pest inspections, treatments, and follow-up visits.
Communication Records
Emails, call logs, WhatsApp messages, and other communication required for customer service and project management.
Payment Information
Handled securely through trusted third-party providers. We do not store full card details on our systems.
Website Analytics
Anonymised data such as IP address, device type, pages visited, and browsing behaviour using tools like Google Analytics and Microsoft Clarity.
(See our Cookie Policy for full details.)
How We Use Your Information
We use your personal data to:
Respond to enquiries and provide quotes
Arrange inspections, treatments, and aftercare
Deliver pest control services safely and professionally
Improve our website’s performance and user experience
Provide updates about your appointment or service
Send marketing communications (only if you have given explicit consent)
IP Addresses & Cookies
We collect limited technical data such as IP addresses and device information to support site security and performance.
Tools may include:
Google Analytics
Microsoft Clarity
Google reCAPTCHA v3 (to protect forms from spam)
For full details on cookies and how to manage your preferences, please see our Cookie Policy.
Data Storage & Transfers
Some personal data may be processed or stored outside the UK or EU (for example, by cloud service providers or email platforms).
By using our website or services, you consent to these transfers.
All data is protected in accordance with GDPR requirements.
Sensitive information such as payment data is encrypted and secured using SSL technology.
Sharing of Data
We only share your data with:
Trusted staff and technicians involved in your pest control service
Reputable third-party service providers (e.g., payment processors, analytics tools, CRM systems)
We never sell or rent your personal data to any third party.
Your Rights
Under GDPR, you have the right to:
Access the personal data we hold about you
Request corrections or deletion of your information
Withdraw consent at any time
Object to processing for marketing purposes
Request a copy of your data
File a complaint with the Information Commissioner’s Office (ICO)
Access Requests
To request access to the personal data we hold, please email us using the contact details below.
In rare cases, a small processing fee (up to £5) may apply.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices.
The latest version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
BC Pest Solutions Glasgow
Email: bcpestsolutionsglasgow@gmail.com
Phone: 07565043285
Address: 251 Ashkirk Dr, Bellahouston, Glasgow G52 1HS, UK